Definition of Terms
Product – Refers to any hardware manufactured for or by Ignite Gaming & Hobbies bearing the "Ignite Gaming & Hobbies" trademark, trade name, or logo that is purchased directly from Ignite Gaming & Hobbies.
Original Purchaser - any consumer that purchases and has possession of a Product directly from Ignite Gaming & Hobbies.
End User - the ultimate consumer of the Product and constitutes anyone who owns and uses an Ignite Gaming & Hobbies Product.
Date of Original Retail Purchase - the date the Original Purchaser bought the Product from Ignite Gaming & Hobbies.
All other warranties are covered by the respective Manufacturer.
Scope of Warranty
Ignite Gaming & Hobbies WARRANTS this Ignite Gaming & Hobbies hardware Product against defects in merchandise and workmanship for a period of TWO (2) YEAR from the Date of Original Retail Purchase., unless additional parts or labour warranties are purchased, which may extend the terms of the warranty to include the replacement of parts for a total of up to 3 years.
Ignite Gaming & Hobbies warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period included with the purchase. (Starting from the date of collection or delivery.)
a) Coverage
Ignite Gaming & Hobbies warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period include with the purchase. The date of warranty coverage starts from the date of collection or delivery of the Product.
During the product's warranty period, Ignite Gaming & Hobbies will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labour charge (free of charge) and the cost of parts will also be provided free of charge during the warranty period. Parts may not be the same but will be equivalent or slightly better.
Ignite Gaming & Hobbies shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication, for example, unauthorized overclocking or undervolting. This also applies if the Ignite Gaming & Hobbies service tag has been removed or defaced or if the product has been modified without written agreement from Ignite Gaming & Hobbies. Any issues caused by voltage manipulation will not be covered under the Ignite Gaming & Hobbies warranty.
Any replacement parts will be warranted to be free of defects of workmanship and material for 3 months from time of replacement, or for the remainder of the warranty period of the Ignite Gaming & Hobbies Product it is replacing (whichever is longer).
b) Dead Pixel Policy
LCD Panels are made of millions of micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. Ignite Gaming & Hobbies conforms to the industry premium standard acceptable level of between 2 to 4 defective bright/dark pixels. In order to deliver the ultimate visual experience to our customers, if your panel is less than or equal to the above number of dots, then, it is considered acceptable.
c) Procedure
If a defect is found in a purchased Ignite Gaming & Hobbies Product, contact the Ignite Gaming & Hobbies team by email (support@ignitehobbies.com.au).
If the Ignite Gaming & Hobbies team is contacted through phone or email, Ignite Gaming & Hobbies will provide guidance to diagnose or solve the problem. Where possible we try to remotely fix the problem.
If the problem cannot be resolved over the phone or by email we will require our technicians to physically work on the machine. If you chose a Carry In Warranty the User will be responsible to either carry in the Product to our Service Centre or cover the delivery cost for getting it to and back from our Service Centre location. If you chose Pickup & Return Warranty, Ignite Gaming & Hobbies will cover the delivery cost for getting it to our Service Centre and back to the User, at no cost to the User.
The machine must be returned in its original packaging, including foam inside and around the PC as per how it was received originally by the customer. If the original packaging is not used, Ignite Gaming & Hobbies will not be liable for damage to the PC during transit back to our service centre and any repairs for transit damage will be at the customer's expense.
For such warranty claims, the following details are required - Name, Address, Contact Number, Order Number and Warranty Serial Tag.
Ignite Gaming & Hobbies will, at its option and to the extent permitted by law:
(1) repair the Product (using new or refurbished replacement parts);
(2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or
(3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
Diagnosis will typically be within 1-2 business days - we will let you know the expected time frame for any repairs or replacement parts
Graphics cards, except those labelled “Mining Series”, are intended only for use with desktop PCs. Other types of use, such as blockchain computing or cryptocurrency mining, will render the product warranty void.
Ignite Gaming & Hobbies Limited Warranty Obligations
Items such as BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO ONE (1) YEAR FROM THE DATE OF ORIGINAL RETAIL PURCHASE.
In the event that Ignite Gaming & Hobbies decides to refund (the value of) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement.
No Ignite Gaming & Hobbies agent or employee is authorized to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, Ignite Gaming & Hobbies IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH Ignite Gaming & Hobbies'S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON Ignite Gaming & Hobbies'S PRODUCTS.
Transferability and Availability of Ignite Gaming & Hobbies Warranty
THIS WARRANTY MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN NINETY (90) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER.
THIS WARRANTY COVERS THE PRODUCT AND TRANSFERS WITH THE PRODUCT.
Cancellation
WARRANTY EXTENSIONS MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE EXTENSION, PROVIDED THAT NO WARRANTY CLAIMS HAVE BEEN PREVIOUSLY MADE ON THE PRODUCT.
Governing Law
This warranty agreement and any sales shall be governed by the laws of Australia. The courts of Australia shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.